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Return policy

At Terranova Vintage Wholesale, we are committed to providing products that match the descriptions and meet the established quality standards. However, we only accept returns under the following conditions:

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1. Errors Attributable to Terranova Vintage Wholesale
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Returns will only be accepted in the event of a clear mistake made by our logistics or order fulfillment team. Specifically:

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a) Excessive Grade B Items
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Returns are accepted if the order contains an unusually high percentage of Grade B garments.

 

⚠️ Grade B garments are defined as those with visible and significant flaws, such as large holes or prominent stains.

❌ Minor imperfections typical of vintage garments (e.g., light wear, loose threads, small marks or minimal fading) are not considered Grade B and will not be valid grounds for return.

 
b) Items That Do Not Match the Description

Returns are accepted when the items delivered do not match the description provided (e.g., the customer orders a Ralph Lauren jacket pack and receives only Lacoste).

 

✅ In the case of multi-brand packs, customers will be informed in advance of the variety of brands included. These will not be considered valid grounds for return unless a clear error has occurred.

 
2. Return Request Procedure

 

To request a return, the customer must follow these steps:

  • 📩 Notify our customer service team within 3 calendar days of receiving the order, via email or WhatsApp.

  • 📸 Provide clear photos of the product and the issue.

  • 📦 Keep the original packaging in case the return is approved.

 
3. Refund Conditions
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  • If the return is approved, a full refund of the order amount will be issued, excluding shipping costs, which are the customer’s responsibility.

  • Refunds will be processed via the original payment method within a maximum of 14 calendar days after the returned package has been received and verified.

 
4. Returns Will Not Be Accepted If:

  • More than 3 days have passed since the delivery and no issue was reported.

  • The reason for the return is subjective (e.g., “I don’t like the selection” or “I expected a different style”).

  • The garments show signs of use after delivery.

 

This return policy is in accordance with current commercial legislation in Spain. If you have any questions, our support team will be happy to assist you.

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